Refund Policy

Effective date: 2026-08-22

Courier Pro is a paid subscription (monthly or yearly) available through two channels — the refund path depends on where you purchased.

Purchased on the web (Paddle)

Payments are handled by Paddle.com as our merchant of record — checkout, billing, receipts, and refunds are all executed by Paddle.

• If the service does not match its description, or you were charged in error (duplicate charge, charged after cancelling), you can request a refund within 14 days of the charge.
• How to request: reply to the Paddle receipt email, use the link inside the receipt, or write to [email protected] from the email you used at checkout. We usually reply within 3 business days.
• Approved refunds are returned by Paddle to the original payment method; banks typically take 5–10 business days.
• Cancelling: any time from Desk → Manage subscription (the Paddle customer portal). Cancelling stops future charges; Pro features remain available for the paid period. Cancelling by itself does not refund the current period.

Purchased in the iOS app (App Store)

In-app subscriptions are sold and charged by Apple, and refunds are handled entirely by Apple — we cannot view, process, or initiate App Store refunds.

• To request a refund: go to reportaproblem.apple.com (or contact Apple Support) using the Apple Account you purchased with; whether and when a refund is granted is governed by Apple's policies.
• Cancelling: iPhone Settings → Apple Account → Subscriptions; after cancelling, Pro features remain available for the paid period.
• If you accidentally subscribed on both channels, cancel one of them and pursue any refund through that channel's path; write to [email protected] if you need help.

Notes

• Free features — the local iOS app, the web archive, monthly digests, full export, and account deletion — never cost anything.
• Nothing in this policy limits non-waivable statutory rights in your jurisdiction (such as the EU/UK 14-day withdrawal right where applicable).

Governing language

This document is written in Simplified Chinese and provided in English for convenience. In case of any discrepancy or conflict between language versions, the Simplified Chinese version prevails.